Privacy Policy and Statement

  Our Privacy Policy and Statement 

TrueColours Decorating Services

Privacy Policy

Our contact details 

Name: Jacqueline Simpson

Address:4 Willow Close, Mytchett Surrey GU16 6JE

Phone Number:07875 663 818

23-02-2024

E-mail:truecoloursdecoratingservices@gmail.com

The type of personal information we collect 

We currently collect and process the following information:

Personal identifiers, contacts and characteristics to include:

· Names and address

· Phone numbers

· Email address

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To visit your home to complete a visual inspection of works required to complete a decorating project.

To produce an estimate and send via email or post

To produce and send out invoices.

We also receive personal information indirectly, from the following sources in the following scenarios:

· My Builder when we are short listed by you so we can contact you directly to arrange a visit. This information is not shared by us.

How we store your personal information 

Your information is securely stored. 

We keep your personal data on a Google cloud. We keep your details so we have records of the colours we have used for your home and for us to continue to return when redecoration is required.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at truecoloursdecoratingservices@gmail.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at truecoloursdecoratingservices@gmail.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk